Help

FAQ:

I need help with colors and sizes:

Our garments are true to size, north american standard apparel sizes. You can find detailed size charts with measurements as well as color previews for everything we offer on our Colors and Sizes page. 

How fast is shipping?

Orders ship same day or next day via USPS, so watch for your order with your usual mail. All shipping is free. Shipping takes 3-5 days to receive. Orders of more than two shirts and all hoodie orders are automatically upgraded to 2-3 day shipping. All orders receive tracking numbers so you can know exactly when your order will arrive.

Return / Refund Policy

Returns and exchanges accepted within 30 days. Return shipping is the responsibility of the buyer. Items that are received damaged or otherwise faulty qualify to be reshipped or refunded without return. Orders placed from November 1st through December 31st qualify for return or exchange through the month of January. If you have made a purchase in error and need to cancel your order, please get in touch before 7:30am CST of the next business day to be certain to have your order canceled before it is shipped out.

Privacy Policy:

We need to collect some information about you to complete your transaction, your name, address, and some payment information for example. Your name, address, and contact information are stored only long enough for us to complete the transaction and are never shared with anyone. Your payment information is stored and managed by Shopify for the same purpose and is never sent to Indica Plateau and is likewise never shared with anyone. You can view the full privacy policy here.

Still need help?

Can't find something? Trouble with your order? We're all over it. Contact Us using the form below, or reach out to us at 

Indica Plateau
1842 E Fairview Ave
Carthage MO 64836
indicaplateau@gmail.com
909.333.5505